Menu
Reply
  • 1
  • 0
  • 0
leesbint
Just joined
54 Views
Message 1 of 3
Flag for a moderator

No dial tone

Recently had virgin media installed but was told the phone lines outside needed replacing, engineer informed us this would take upto 3 weeks, as of yet, no engineer out, no phone line still and yet we are still paying for a service we do not receive. Cannot call 150 as no dial tone, cannot get through to live chat. Please help!!

0 Kudos
Reply
  • 2.7K
  • 212
  • 821
Dave_cq
Trouble shooter
43 Views
Message 2 of 3
Flag for a moderator

Re: No dial tone

Do you have access to another phone in which case report the issue on 0345 454 1111.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
0 Kudos
Reply
  • 14.52K
  • 594
  • 992
Forum Team
Forum Team
35 Views
Message 3 of 3
Flag for a moderator

Re: No dial tone

Hi leesbint

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your telephone service recently.

 

I've located your account to take a closer look at this from our end, I can see that work has been planned for later this week, which is positive. 

 

We'd love to hear how it goes and I'll be here should you need any assistance moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply