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Jettamcq
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No dial tone

Anyone else lost their dial tone? 

Had no dial tone for over a week which is a nuisance because I work from home!

When I call the landline from my mobile it sounds like it's ringing but it's not and it goes in to say person unavailable and leave a message Smiley Sad

 

 

 

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Re: No dial tone

Hello Jettamcq,

 

Thanks for letting us know about this on the community.

 

I have checked your line and I'm unable to find any faults in the area which could be causing this so before I arrange for a technician I would just like to check whether you have tried another handset in the Virgin Media socket just to eliminate any equipment fault?

 

Looking forward to hearing from you.

Rose
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Jettamcq
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Re: No dial tone

Hi Rose

Yes I tried this last night using spare phone I purchased last time this happened and still no ring tone.

Many Thanks

Jetta
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Re: No dial tone

Thanks for getting back to me Jetta,

 

Okay what I'll need to do next is to arrange for one of our engineer to check your line so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak soon.

Rose
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