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Chrissyp
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No dial tone

I've had no dial tone for 2 days now. Checked all wires. Unplugged and replugged. Bought a new phone thinking it could me my phone and still nothing.
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Chrissyp
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Re: No dial tone

Would like to add also tried ringing customer service off my mobile and get disconnected everyone. Even tried the online chat and got disconnected
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Forum Team
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Re: No dial tone

Thanks for completing all of these checks Chrissyp and apologies for the fault experienced. :/ 

 

I've had a look into this and the line state does appear as active, are you able to receive calls at all? 

 

Speak soon, 

 

Nat_J


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Chrissyp
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Re: No dial tone

When we try ringing the landline it rings on the line but not on the phones
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Re: No dial tone

Hello Chrissyp,

 

Nai_J is away at the moment so I hope you don't mind me stepping in.

 

What I would like to do next is to arrange for a technician to take a look at this for you so I'm just going to send you another message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
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