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username1234
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No dial tone

I'm not getting a dial tone when i pick up my phone and cant make any outgoing calls, I cant phone virgin as i have no dial tone and their chat feature is always offline so im hoping someone from virgin sees this an arranges an engineer for me.

 

Does any one know if virgin has an email address i can contact them at? 

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Re: No dial tone

Hi username1234

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your home phone at the moment.

 

I've been able to locate your account and run some tests on the line, we're detecting some errors and I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Talk soon

Craig


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