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junior1877
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No dial tone

Been well over a year since we have had fibre optic broadband and a tivo box installed, we haven't had a telephone line ever since. Been through a couple of telephone sets but they aren't the problem.

If I phone my home phone number I can hear ringing from the phone I am calling the number from but the landline does not ring at all.

Suppose it's better late than never to get the problem sorted. Any tips anyone?

Forgot to say I run service status constantly and it says there are no issues with the phone line

 

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Forum Team
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Re: No dial tone

Hello junior1877,

 

Thanks for posting on the community and I'm sorry to learn you're experiencing issues with the landline.

 

What I would like to do is arrange for one of our engineers to take a look at this for you so I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
Forum Team


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