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Craggsy
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No dial tone

Hi

we have no dial tone and haven't since 1730 hours 24/12/16.  I tried to ring earlier in the evening a number and it showed as engaged so used 5 for a ring back.  After waiting an hour and no ring back picked up the landline to see if ok and no dial tone. Have used a different phone in it.  Also now it's unplugged from the phone and socket still showing as no tone.  

My concern is there are no charges.  Also I rang 150 from my mobile but was told the landline team were not in and to try at 0800 hour shift on the 25/12.  The automated test done when calling 150 showed a fault, I also wasn't able to book an engineer.

When landline number rang from a mobile it's shows as engaged.

 

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Re: No dial tone

Hi Craggsy,

Welcome to the Community and thanks for your post on the Forum. I'm sorry to hear that your landline isn't working.

Checking into this, I can see that you have been able to arrange an engineer appointment this week. Please let us know how this goes.

 

Kind regards,

Terri

Virgin Media Forum Team


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Craggsy
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Re: No dial tone

Hi Teri

thanks for the response, I have just finished work and am going to cancel the engineer as the issue somehow has resolved itself.

Happy New Year

 

Sarah

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Re: No dial tone

Hi Craggsy,

 

That's awesome, glad it's all working now.

 

I can cancel the appointment for you, if you'd like?

 

Speak soon Smiley Very Happy

 

Josh


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