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slaine72
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No dial tone.?

Hi there, woke up this morning and couldn't get dial tone on phone.? Have checked service status and has said no problems.? Have checked phone line with other handsets, still same issue.?? Heeeeelp.!
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Message 2 of 12
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Re: No dial tone.?

Hi slaine72,

 

Welcome to the Community!

 

Really sorry to hear you're having landline trouble.

 

Thanks for checking the handsets for us. I've checked the network and there are no issues currently in your area.

 

We'll need to get a technician to sort this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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ar1970
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Re: No dial tone.?

I'm the same no tone and no faults 

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Message 4 of 12
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Re: No dial tone.?

Hi ar1970,

 

Welcome to the Community!

 

I'm really sorry to hear your landline is down too!

 

Have you been able to try a different handset?

 

Speak soon Smiley Very Happy

 

Josh


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slaine72
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Message 5 of 12
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Re: No dial tone.?

Cheers mate....
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Message 6 of 12
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Re: No dial tone.?

Hi slaine72,

 

Did you get my private message?

 

Speak soon Smiley Very Happy

 

Josh


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slaine72
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Message 7 of 12
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Re: No dial tone.?

No sorry.??
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Message 8 of 12
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Re: No dial tone.?

Hi slaine72,

Checking into this for you, I can see that you have arranged an engineer appointment. Apologies for the problem with your line. Please let us know how this goes for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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slaine72
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Message 9 of 12
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Re: No dial tone.?

Hi there, engineer has come out and checked line and has said no problems.??? He suggested my base unit may be malfunctioned.? Have tested this phone and another working phone, still no dial tone.?? Please help, this is really frustrating now...!!
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Message 10 of 12
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Re: No dial tone.?

Thanks for letting us know about this slaine72,

 

Really sorry to hear about the continued fault experienced. Smiley Sad

 

I have responded to your private message for us to chat some more about this.

 

Hope to speak to you soon,

 

Nat_J


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