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jimbarker
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No dial tone

Hi. My phone has no dial tone, cannot ring out, and doesn't ring when I call it; although I do get a ringing tone on my mobile. Any ideas?

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MrHalfAsleep
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Message 2 of 11
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Re: No dial tone

This happend to me a couple of weeks ago jim.  Your broadband is ok but the landline isn't working.  https://my.virginmedia.com/faults/service-status should be your first port of call and should tell you if VM is aware of any faults.  Just enter your postcode and landline number.  You can also run a test on your equipment if you sign in.







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jimbarker
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Message 3 of 11
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Re: No dial tone

Hi MrHalfAsleep. I did the test twice and there was no issue. You're right though, my broadband is fine.

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MrHalfAsleep
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Message 4 of 11
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Re: No dial tone

It can take a while for the mods on here to get round to sorting something out.  That suggests that it may be your phone that's the problem (I have a lot of ancient wires throughout the house and a broken but working phone connected) and you should try this self help stuff (it goes round the houses). It may also be that it's something simple that you've missed. That is the second port of call.  HTH.







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The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
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Message 5 of 11
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Re: No dial tone

Hi jimbarker,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your landline.

 

I've run a diagnostic on your landline and it's showing clear on this end. That's why you can hear it ringing when you call from your mobile. That's not to say there isn't a fault, though.

 

Have you got another handset you can test in the socket? This will tell us whether or not it's the handset or the line causing the issue. If you haven't got a spare handset just let me know.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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jimbarker
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Message 6 of 11
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Re: No dial tone

Hi Josh

I'm going to borrow a phone from a friend tomorrow hopefully. I'll let you know what happens

cheers

Jim

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Message 7 of 11
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Re: No dial tone

Hi jimbarker,

 

That's great! Let me know how it goes.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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MrHalfAsleep
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Message 8 of 11
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Re: No dial tone

I've had several phones that just stopped working for no apparent reason.  On closer inspection some of the metal connectors had gone rusty, or the copper based ones had oxidised (gone greeny blue, the copper equivalent of rust).Smiley Sad  They were only cheap ones, but they did the job.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
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jimbarker
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Message 9 of 11
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Re: No dial tone

Hi John

Borrowed an old touch tone phone from a friend, but I'm still getting no dialling tone.

Jim

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Message 10 of 11
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Re: No dial tone

Hi jimbarker,

Thanks for getting back to us, sorry to hear that your landline isn't working. Thank you for checking this with an alternative handset. 

I will need to book in an engineer with you, so I'll need to take more information from you.

I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team


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