Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your service at the moment.
I've been able to locate your account and run some tests on the line from our end for you. We're seeing some problems with the line and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience caused, we'll talk soon.