I have not had a dial tone since Thursday. I emailed on Thursday and apparently the line is ok from your end. I have just replaced my handset with a new phone and there is still no dial tone. How do I book an engineer? I don't know my login details for my virgin media account.
Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line is not working at the moment, and thank you for letting me know that you've already tried another phone on the line.
I think it's best to arrange for someone to call out and investigate further, so I'll send you a private message in order to get things arranged. Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.