My phone hasn't worked in over one month. An engineer came over last Friday and seemed to have fixed the problem. However, five minutes after his departure, the phone line went back to having no dial tone. I've tried the service test several times over the last few days, but it always gets stuck at 99%. Please help?
Welcome to the Community, I'm very sorry for the problems you're experiencing with your telephone service recently.
I've located your account to take a closer look at this and run some tests on the line, we're detecting some errors and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.