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MGZ33
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No dial tone, phone rings but nit able to answer

Hello,

hopefully someone can help. I have problem with my landline phone. There is no dial tone; it rings if someone try to call me but, when I answer the call, phone keeps ringing. 

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Forum Team
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Re: No dial tone, phone rings but nit able to answer

Hi MGZ33,

A warm welcome to our community Smiley Happy

I'm sorry to hear your Landline isn't working right now.  I will be happy to help check this out for you.  

I haven't been able to locate your account at the moment so I will need to request further details via a private message.  Before I send you a message, you can run a line status check via our Service Status Page.  Once you login, click on 'Run Test' Next to the phone service and after a couple of minutes, if it picks up a fault it will take you through arranging an engineer appointment.

If you have any trouble with it or it doesn't detect a fault, then let me know and I will help you further.

Keep me posted, I'm here to help.

Collette Smiley Happy

 


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MGman
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Re: No dial tone, phone rings but nit able to answer

I would suggest you check your phone first as it sounds to me like that may be faulty. Would be worth trying a different phone in the socket or take the phone to a friend/neighbour and see if it behaves the same there.

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