Now concerned as have received a message from Virgin advising that the fault with my broadband/TV has been resolved. The problems was not with these services but only affected my landline which is still unavailable. Will the engineer still be calling later this week as arranged?
Thanks for getting in touch, I'm sorry again for the inconvenience this is causing.
From looking at your account I can see there was an outage in your area that has since been resolved, which has caused the appointment to be automatically cancelled. Have you been able to test your phone since you received the text?
Yes I have tried the phone numerous times since the text message and it is still not working. It would have been helpful if Virgin had ensured the phone fault had been rectified before cancelling the appointment. This is really unhelpful especially as we have a disabled child in our care and elderly relatives who we are responsible for. Please advise what will happen next