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Stevenbrown154
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No dial tone on phone

Hi my phone line seems to be dead. What number can I dial from a non-virgin mobile to ask for help about it??
Thanks
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Superuser
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Re: No dial tone on phone

0345 454 1111 as documented here:

http://www.virginmedia.com/contact-us.html

Or you could try the often busy online chat at the link above, or wait for the forum staff to get this thread in a few days.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Forum Team
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Re: No dial tone on phone

Hi Stevenbrown154,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing landline trouble.

 

I can get this checked out for you! I've run a diagnostic on your line and everything is showing clear at the moment. That's not to say there isn't still a fault on the line somewhere between the cabinet and your property. Do you have another handset you can test in the socket? This is just to rule out the equipment and the cause of the fault.

 

Speak soon Smiley Very Happy

 

Josh


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