Or you could try the often busy online chat at the link above, or wait for the forum staff to get this thread in a few days.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Really sorry to hear you're experiencing landline trouble.
I can get this checked out for you! I've run a diagnostic on your line and everything is showing clear at the moment. That's not to say there isn't still a fault on the line somewhere between the cabinet and your property. Do you have another handset you can test in the socket? This is just to rule out the equipment and the cause of the fault.
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