I've not got any dial tone and I've tried my spare phone and that doesn't get any tone either. Using a friends mobile and dialing my number it gives a ringing sound but my house phone is not ringing! I am awaiting an engineers visit (booking ref 20477059) but they didn't turn up today. The help line staff said there was "no fault on the line" . Apparently my appointment for today was only if they could fit me in and I have to hope someone will make a "manual intervention" every day until an engineer is eventually available. Is there any other testing that can be done in the meantime?
So feeling guilty about being told there was "no fault on the line" we bought a new phone - but the fault persisted. It took a whole week for an engineer to arrive - he quickly found a "faulty connector" in a street cabinet and the phone line is now operational - I guess "no fault on the line" doesn't include these street cabinets! Unfortunately our burglar alarm was still showing a fault - but the monitoring company sent an engineer (same day service - Virgin Media please note this response time) who powered down the alarm and reset the system time which had been interrupted by the Virgin Media fault. The alarm can cope with an outage, but not as long as VM took to fix their fault.