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Registered: ‎12-01-2017
Message 1 of 4 (142 Views)

No dial tone and online test sticks at 99%

I have no dialling tone, my mobile calls my landline but gets no answer. 

I looked on online and ran the test but it hangs at 99%

Any suggestions please as my mobile only works outside my flat so I really need my landline 

 

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Registered: ‎26-03-2012
Message 2 of 4 (129 Views)

Re: No dial tone and online test sticks at 99%

Hello FlissCPL,

 

Welcome to the community Smiley Happy

 

I have located your account to run a test on the line and I'm not finding any faults in the area at the moment so I would like to arrange for one of the team to take a look at this for you.

 

If you click on the purple envelope at the top right of the screen you will see another message waiting for you with further details.

 

Talk to you soon

Rose
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Registered: ‎19-03-2017
Message 3 of 4 (75 Views)

Re: No dial tone and online test sticks at 99%

Hello,

I'm having exactly the same issue now. No dial tone and online phone test sticks at 99%

Please assist

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Registered: ‎04-07-2016
Message 4 of 4 (60 Views)

Re: No dial tone and online test sticks at 99%

Hello Barbs23,

 

Really sorry to hear that you're also experiencing some bother with your service. :/

 

I've located your account and there does appear to be an issue with the line state.

 

I'd like to arrange for one of our field engineers to visit and investigate this for you.

 

I've sent you a private message so that we can get this booked in.

 

Hope to hear back from you soon,

 

Nat_J


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