Menu
Reply
  • 6
  • 0
  • 1
Iain1957
Tuning in
538 Views
Message 1 of 6
Flag for a moderator

No dial tone and line constantly engaged

My  Land-line phone line has been doing this for days. The diagnostic tool online keeps getting stuck at 99% and then stops. Is there a Magic Fix available or do I have to contact the help line who are often Busy. My Telephone Display shows 'Check Phone Line' Any Help appreciated.

Iain Toward

0 Kudos
Reply

Helpful Answers
  • 25
  • 2
  • 3
Kesto
On our wavelength
1,067 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: No dial tone and line constantly engaged

This means you have fault on the line If you go online where did the test you can book an engineer.
0 Kudos
Reply

All Replies
  • 25
  • 2
  • 3
Kesto
On our wavelength
1,068 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: No dial tone and line constantly engaged

This means you have fault on the line If you go online where did the test you can book an engineer.
0 Kudos
Reply
  • 6
  • 0
  • 1
Iain1957
Tuning in
531 Views
Message 3 of 6
Flag for a moderator

Re: No dial tone and line constantly engaged

Thanks, I may as well book the engineer myself.
0 Kudos
Reply
  • 5.98K
  • 159
  • 415
Forum Team
Forum Team
524 Views
Message 4 of 6
Flag for a moderator

Re: No dial tone and line constantly engaged

Hi there Iain, 

 

Sorry to hear about the telephone fault experienced. 

 

I've located your account and the line state appears to be blocked, which would require an engineer visit to resolve. 

 

I've sent you a private message so that we can get this booked in. 

 

Hope to hear back from you soon, 

 

Nat_J

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 2
  • 0
  • 0
William_B
Joining in
478 Views
Message 5 of 6
Flag for a moderator

Re: No dial tone and line constantly engaged

This is exactly what has happened to me. The phone was fine on Tuesday night and the yesterday it was engaged and there is no dial tone. Also the service status gets stuck at 99% when I try to test it.

The earliest appointment is on Tuesday. My 95yr old Mother relies on my landline to keep in touch or report emergencies as she can't use mobiles. Is there anything that can be done?

The contact centre couldn't care less and keep reading the same script to me.

0 Kudos
Reply
  • 6
  • 0
  • 1
Iain1957
Tuning in
409 Views
Message 6 of 6
Flag for a moderator

Re: No dial tone and line constantly engaged

I have received an answer to my question and an appointment for the Engineer has been made all via this forum. I didn't have to ring the Help Centre at all.
I will just have to wait until Monday to see if the problem gets sorted.
0 Kudos
Reply