Hi, thanks. It happened last week and seems due to the high temperatures (or so the engineer said). I assume this is a new fault and not some information related to the problem from last week. It was only fixed on Thursday.
Ive had various conflicting messages via this forum and when my Wife called last night they said it was an 'area problem' and it shoould be back in 4-6 hrs. I then get a text message this morning telling me its fixed which it isnt. I then reply with 'help' and I am told I have an appoinment on 26th June (not 'excellent news' at all) which is nearly a week away. I work from home and need this line.
I am so unimpressed with teh landline service from Virgin. I will now try calling again to see what random message I get this time.
Sorry for the confusion, I've checked the availability in your area and the appointment you have is the soonest available at the moment.
The issues in your area have not closed the ticket down for the engineers appointment so I'd recommend keeping that open, I'll be keeping an eye on the account from our end too, if there are any cancellations I'll be in touch.
Apologies again for the inconvenience caused, we'd love to hear how the appointment goes.
Just spoke to the guys online and they said the soonest they can get someone is 26th which is diabolical. I stated that the engineer last week did not even visit site so I cant se what this will achieve. Having no phone line in this day and age for a week is dire. I need it work from home effectively. I cannot do everything on a mobile and my wife also runs her business from home.
This is very disapointing as I have been happy with the broadband and TV but will be looking for alternative providers as this is unacceptable.