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craigpw
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No TV, Broadband or phone

I've been back from a weekend away to discover that there's no TV, Broadband or phone availability. On contacting Virgin they said that they were no area faults and couldn't send an engineer out until wednesday! Should I have had an email or text to confirm the appointment, and why does the appointment not show when I sign into myvirginmedia?
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Re: No TV, Broadband or phone

Hi Craigpw

 

Welcome to the Community, I'm sorry to learn about the inconvenience you're experiencing with your service at the moment.

 

Unfortunately I've not been able to locate your account to take a closer look at this from our end for you, to allow me to do that, could you respond to the private message I've sent with the requested information?

 

You can view the message by clicking the purple envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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