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jaberman
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No Phone

For days now I have had no dial tone on the phone so am unable to send or receive calls. The line check says no problems so why does it not work. Checked the connections all seems well, Have tried using a different phone which I know is ok and that will not work either. Have tried to contact the help desk via the broadband site as obviously one cannot phone them. NO USE always says that the assistants are busy. Am at wits end especially as one is paying a lot of money for a service that one is just not getting.

 

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Re: No Phone

Hi there jaberman,

 

Sorry to hear about the fault experienced.

 

I've located your account and I'd like to arrange an engineer appointment for you.

 

I've sent you a private message so that we can get this booked in.

 

Hope to hear back from you soon,

 

Nat_J

 


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Re: No Phone

Hi jaberman,

Thanks for getting in touch via PM. I'm sorry that there's been a problem with your landline. Has this issue been resolved for you now?

 

Please let us know.

 

Kind regards,

Terri

Virgin Media Forum Team


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