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valbic
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No Phone Service

We are brand new to Virginmedia in a rented flat- we were advised that it was all cabled correctly so went for the self installation pack.

Did Internet & Tv no problem, did phone them as the instructions said we would get a card through the door with our number which we don't have. Was advised could take 24/48 hours for line to be active.

That is now nearly a week.

We have no dial tone at all- tried 2 different phones. Can't get onto main website either for contact details.

All help gratefully received.

 

 

 

 

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Re: No Phone Service

Hi valbic,

 

Thanks for posting and I'm sorry to hear about what's happened.

 

I'm having difficulty getting into your account at the moment so I'd just like to check whether you've managed to speak to the team since your post?

 

I have been able to run a test on your line however and everything is showing okay at the moment so please let me know if you're still experiencing problems.

 

 

Rose
Forum Team


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valbic
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Re: No Phone Service

Thanks I called in and had 2 visits with an engineer to sort it. 

Now have phone today and now need to work out how to block spam calls which started already!!

 

Thanks again.

 

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Re: No Phone Service

Hi valbic,

Thanks for the update and I'm pleased to hear it's all sorted now.

Regarding the spam calls, I wanted to direct you to this post which I thought you may find useful:

Re: Inundated with spam phone calls.

I hope it helps.  Let us know how you get on.

Collette.


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