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andypaulmurray
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No Phone Service for 5 months!

5 1/2 months ago our phone line stopped working.  It was part of a bundled phone and fibreoptic broadband package.  Unfortunately the broadband continues to work, usually.

Every time i phone Virgin they are unable to even give me a date or when the repair work will be done.

How difficult is it to repair a phone line?  Even if construction work is needed, surely 5 1/5 months is long enough?  A house can be built in less time.

THIS IS REDICULOUS!

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Re: No Phone Service for 5 months!

Sorry to hear about this andypaulmurray,

 

I've re-raised this with our Cabinet and Planning team, therefore, they will review and hopefully close this down for you ASAP.

 

They will give you a call as soon as this action has been completed.

 

Nat_J


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