Had a new installation on Saturday including vivid 200 broadband, TV and landline with a number port.
To start with the V6 box hadnt been registered to our account and therefore wouldnt update. This was resolved after the engineer queried the account after trying for around 2hrs to get the box to update.
And since Saturday afternoon we've had no landline.
Callers hear the phone ring once then it cuts you off. No ringing at all in the house.
No access to voicemail either way
We can dial out on a very crackly line which displays the correct ported number.
What a shambles. Been told that there's a problem but an engineer can't come out until next Saturday.
Am I going to get a credit for the fact that the phone is unuseable ?
So an engineer arrived on Saturday morning and quickly discovered that the issues with the landline were caused by the original poor installation. The cable had been damaged when being fed through the wall Surely this should have been spotted by the original installer prior to leaving ?
I'm sure that alot of the faults reported on here are down to poor workmanship either due to time pressure or poor training. Virgin are doing themselves alot of damage by shoddy installations.