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atkinsonpaul1
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No Dail tone

I have no Dail tone on my phone and can't ring out when I do test is says there's no problem
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Forum Team
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Re: No Dail tone

Hi atkinsonpaul1,

Thanks for your post on the Forum. I'm sorry that your getting no dial tone on your landline.

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team


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atkinsonpaul1
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Re: No Dail tone

I was working the other day and then just stopped and I've checked everything and still not working
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Re: No Dail tone

Hi atkinsonpaul1,

Thanks for getting back to me. Please let me know if you've already tested this with a different handset on your line--or tested your handset on another line. 

If you have done one of these to verify the problem isn't with your phone handset and you would like to arrange an engineer, please respond to the private message I have sent you and I can arrange an appointment to get this fixed for you.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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