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Amoismith
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New line no dial tone

Hi

I had a new line etc installed yesterday but I haven't had a dial tone since. I'm not sure if there was to begin with, the engineer just said "everything was good to go"

Does it take time to work? Or is there a problem?

I've checked the diagnostics online and it says no fault.

Also know the phone does work.

Many thanks

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Forum Team
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Re: New line no dial tone

Hello Amoismith,

 

Sorry to hear you're experiencing issues with your telephone line and a warm welcome to the community.

 

I would like to take a look into this for you so I will need to gain access to your account to perform some checks on your line.

 

If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Speak to you soon

Rose
Forum Team


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