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New joiner - phone not working

We just moved in and got our Virgin Media set on Wednesday.  Our phone was in the last box and we just plugged it tonight, and ... Nothing.

Is there anything to be done to get it started? The phone seems to be working fine, but no dial tone, the line seems dead. I actually cannot even find my phone number on any of the doc they sent me.

thanks for any help



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Re: New joiner - phone not working

Hi FredMar,


Welcome to the Community and thanks for posting on the Forum. I'm sorry to hear that your phone line wasn't working after your initial set-up. 


I have been able to access your account via your Forum details and can see that this has already been reported and is currently being investigated. 


Has there been any change on your landline over the last few days? Please let me know and I can look into this further for you. 


Many thanks,



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