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Ammonyte
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New account - phone line hasn't been transferred yet

Hi,

This is probably a familiar complaint, but I have recently joined virgin on a phone/tv/internet package and oped to have my BT line ported over.  I did receive a letter from BT acknowledging that they had received the request from Virgin, but my line has yet to be moved over.

Your phone contact system has  option to speak to a human, and you don't seem to take emails hence this is my only resort.

Any idea how long this will go on for, and will I get a credit to my account for the time I am not connected?

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Forum Team
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Re: New account - phone line hasn't been transferred yet

Hi Ammonyte

 

Welcome to the Community, I'm sorry for the problems you're experiencing with your telephone service.

 

I'd like to take a look at the number port request from our end for you, I'd need some additional information from you to be able to do that though.

 

I've sent you a private message requesting this information, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig

 


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