Hi, I had Virgin media installed yesterday, took a while for broadband to settle down and even longer for TV services to install. I still don't have a dialling tone on my landline phone and I've been set up with the wrong TV package. I have run out of minutes on my mobile and can't make calls from my landline obviously, so I've had to resort to using online chat. But I've had no luck with that either, being given links to chat to another team several times. Help please!!!
Welcome to the Community, I'm very sorry for the problems you've been experiencing with your new service recently.
I've located your account using your forum details and can see that action has been planned for an engineering team to come and relay some external cable in April. This will help to resolve the problems you're experiencing with your phone service.
As for the TV package, that's not something we can help with via the Community unfortunately, I'd recommend giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other so we can discuss that with you in more detail.