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andrewlangford
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New Installation but No Dial Tone

Very disappointed with the installation I received on Friday 10th March 2017. Engineer told us "It would take 24 Hours to be ported across" and we would have a dial tone by then.

Well, 8 days later, no dial tone.

I really hope this isn't the sort of service I will be receiving in the future.

Hopefully someone at Virgin can sort this quickly seeing as its a service I am paying for which has NEVER worked!!

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Re: New Installation but No Dial Tone

Hi andrewlangford

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your telephone service at the moment. 

 

I've located your account to run some tests on the set top box from our end for you, we're detecting some errors and I'd like to arrange for an engineer to come and take a closer look at this, if you're still experiencing the issues? 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

We'll talk soon

Craig


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