Menu
Reply
  • 4
  • 0
  • 0
ChrisB2
Joining in
41 Views
Message 1 of 3
Flag for a moderator

New Installation - No Dial Tone

Hi There,

I have just had a new installation this morning TV & Broadband are working but the Phone has no dial tone, the phone is working as I have tested in a live socket (SKY) in my house.

if I dial the number of the new line, it rings on the phone I dial from but not in the house.

Any suggestions

0 Kudos
Reply
  • 2.48K
  • 195
  • 768
Dave_cq
Problem sorter
31 Views
Message 2 of 3
Flag for a moderator

Re: New Installation - No Dial Tone

Most likely a mix-up in cabling in the street cabinet ... VM installers seem to be 'very good' at that ... I suffered it too.

You'll need to get an engineer back.  If you have access to another phone contact 0345 454 1111 to report the fault.

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
  • 4
  • 0
  • 0
ChrisB2
Joining in
24 Views
Message 3 of 3
Flag for a moderator

Re: New Installation - No Dial Tone

Thank you

reported and engineer going to attend

0 Kudos
Reply