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ChrisB2
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New Installation - No Dial Tone

Hi There,

I have just had a new installation this morning TV & Broadband are working but the Phone has no dial tone, the phone is working as I have tested in a live socket (SKY) in my house.

if I dial the number of the new line, it rings on the phone I dial from but not in the house.

Any suggestions

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Dave_cq
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Re: New Installation - No Dial Tone

Most likely a mix-up in cabling in the street cabinet ... VM installers seem to be 'very good' at that ... I suffered it too.

You'll need to get an engineer back.  If you have access to another phone contact 0345 454 1111 to report the fault.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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ChrisB2
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Re: New Installation - No Dial Tone

Thank you

reported and engineer going to attend

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