Welcome to the Virgin Media Community Forum and thanks for your post. Apologies that you have been experiencing a fault on your line since Monday.
I've been able to access your account via your Forum details and can see that there are no area outages, and since you have already tested with alternative equipment, I'll need to arrange an engineer to investigate this further.
I'll send you a private message requesting further details. Just check the purple envelope at the top right of this page.
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