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bedford157
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NO PHONE

reported my phone not working on Sunday, given engineer visit Wed PM. text yesterday saying network fault so engineer visit cancelled. text this am saying fault fixed phone OK . Checked it still not working, phoned virgin again told engineer cannot come till Monday next. Wasted a day staying in . When I check on my virgin media still showing engineer call booked for today.

Do they know what they are doing?

Who do I write to to complain? seriously making me think about leaving and going elsewhere.

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Re: NO PHONE

Hi bedford157

Welcome to the Community, I'm really sorry for the problems you're experiencing with your telephone service. 

I've located your account to take a closer look at this from our end, I can see that there's an outage in your area which has just been closed. To confirm, there is no appointment organised for an engineer to come and take a look at this as that outage resolution should have resolved the problem.

As you're still experiencing the issue, I'd like to arrange for a member of the team to come and take a look as soon as possible. I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

Apologies again for the inconvenience this has caused, we're looking forward to getting this issue resolved. 

Talk soon

Craig


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