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jaydeelem
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NO PHONE SERVICE

i AM ABROAD AND I HAVE NO SERVICE ON MY PHONE. ROAMING IS ON BUT PHONE IS NOT WORKING.I CANT PHONE VIRGIN TO SORT THIS OUT.ONLINE CHAT IS BUSY. AND I NEED MY PHONE. PLEASE HELP!!!!!!

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Forum Team
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Re: NO PHONE SERVICE

Hi jaydeelem,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service. Have you logged into your Mobile Online Account and verified that your roaming service is switched to ON and International Call Barring is switched OFF? Also, you may need to manually search through the available networks to see with one works, as the auto-connection doesn't always find the available local host network.

Please verify that your data roaming setting on your mobile is enabled and that your APN settings are correct as noted on this post: Roaming - FAQs or you can find your handset on our following website to have the configuration settings for mobile internet sent to your phone: Online Send Phone Settings. If your handset isn’t on this list, you will need to manually reset the APN settings.

Also have a look at the following online Help & Support Page: Roaming Hub if you have access to WiFi.

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details:

  • Full name on the account
  • Mobile number
  • Country you are visiting

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Kind Regards,

Terri

Virgin Media Forum Team


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