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Rdunks
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My phone rings once but no one there

Hi
I have recently joined Virgin and my phone was fine but recently I can hardly hear someone when they call due to crackling. Then since Friday my phone only rings once if someone calls and if you answer no one there just noice, I've tried ringing my own phone and even if you answer it's still ringing on the phone your calling from. I've tried it through the main socket, I'm going to test another phone later but I have already tried one and no different. Thanks
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Re: My phone rings once but no one there

Hi there Rdunks, 

Firstly I'd like to welcome you to our community and say that I'm really sorry to hear that you've been experiencing a noisy line, and that this has now escalated in a way which makes it impossible to make and receive calls. 

I've run some testing on the line, and can see no reason for this to happen, so once you've been able to eliminate the phone from being the cause of this fault, I'd suggest we look into booking a technician to call out and investigate further. 

I'll send you a private message in order to get things moving should you need it after trying another phone - or trying your phone in a known working line. 

Please look to the top right of this page, where you'll see a blue envelope icon, click on this and you'll see my message. 

Many thanks and apologies once more. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules



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Re: My phone rings once but no one there

Hi there Rdunks, 

Firstly I'd like to welcome you to our community and say that I'm really sorry to hear that you've been experiencing a noisy line, and that this has now escalated in a way which makes it impossible to make and receive calls. 

I've run some testing on the line, and can see no reason for this to happen, so once you've been able to eliminate the phone from being the cause of this fault, I'd suggest we look into booking a technician to call out and investigate further. 

I'll send you a private message in order to get things moving should you need it after trying another phone - or trying your phone in a known working line. 

Please look to the top right of this page, where you'll see a blue envelope icon, click on this and you'll see my message. 

Many thanks and apologies once more. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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psmt
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Re: My phone rings once but no one there

Hi,

 

unfortunately I have the same problem and it's not the first time..... WHAT can I do?

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Re: My phone rings once but no one there

Hi there psmt, 

I'm really sorry to hear that you've been experiencing similar issues with your phone line, and I'd really like to welcome you to the forums. 

I've done some testing on your line, and can see no reason why you should be experiencing these issues at the moment, so I'd now have to ask if you've been able to eliminate your phone from being at fault, either by trying another phone or by trying your phone on a known working line. 

I ask this as the next step would be to arrange a technician to call out and investigate further for you. 
I've sent you a private message in order to get the wheels in motion, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once again. 
Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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