I am so sorry to hear that your line has been not working since Feb 16th. I appreciate that is a while to have waited.
Thank you for taking the time to join us on the community and for getting in touch with us on the forums about this.
May I ask have you been able to test the main handset you have with us to see if this is the cause of the issues you are experiencing?
You can do this either:
Once the equipment has been eliminated as being the cause of the potential issue we can then look into this further for you as checks on the line are showing as good at the moment for you.
If you could let us know if you've tested this for us and if there is still an issue, we can then check into this for you further.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"