I appreciate as a new customer you taking the time to get in touch with us about your phone line and I am sorry to hear that this is not working since the installation
I'd like to take this opportunity to welcome you to Virgin Media and the forums, and hope that we can help turn this poor experience around for you soon.
I can see a port was being arranged for you too. For me to check in about this with you I'm going to drop a pm to you that you can find in the envelope next to your forum name.
If you could pop back to me on this, that would be great!
Hope to speak soon.
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