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robbie9519
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My number has been given to someone else!

I have had no dial tone since last week, I thought it was a temporary issue so waited but just called it from my mobile and it has been provided to someone else. There is no way to use online chat and guess what? I can't use my phone!!!! I attempted calling the 0345 number but it went nowhere, I had to email help desk instead, this is appalling, has anyone else experienced this? 

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Forum Team
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Re: My number has been given to someone else!

Hello robbie9519,

 

Welcome to the community and I'm sorry to learn you're without a telephone line at the moment.

 

This sounds like a crossed line, your number doesn't show that it has been changed on your account but I would just like to confirm your landline number so if you click on the purple envelope at the top right of the screen you will see another message from me.

 

Speak to you soon

 

 

Rose
Forum Team


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