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Benjaminanteney
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My landline phone is not working

I have a landline phone and it's the only part of my virgin that's not working. I've had no instructions on how to set the thing up. I have plugged it into the phone line on my wall like you would yet I don't get any dialling tone when I ring out. Can someone please help me as I'm paying for a service that is not working.
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Re: My landline phone is not working

Sorry to hear about this Benjaminanteney,

 

I've had a look at the line state and this is currently showing as active from this end.

 

Have you plugged the handset into a Virgin Media embellished socket? If so, have you tried disconnecting/reconnecting the handset or tried different equipment?

 

Speak to you soon,

 

Nat_J

 

 

 

 

 


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Benjaminanteney
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Re: My landline phone is not working

It's plugged into the telephone line in the wall it doesn't say that it's virgin media on it but tried plugging/unplugging.

It's not the telephone itself as that's brand new
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Re: My landline phone is not working

Thanks for checking Benjaminanteney,

 

I'd like to arrange an engineer visit to get this looked into.

 

I've sent you a private message so that we can chat some more.

 

Hope to hear back from you soon,

 

Nat_J


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