im not getting a tone on my home phone. I've tried the test but this stops at 99%. I had this problem several weeks ago and the engineer came and sorted it. It was something to do with the box up the road and he soon got it going. I cannot ring up on my mobile as this is in the shop for a new screen.
I'm so sorry for the problems you're experiencing with your telephone service recently. I've been able to locate your account to run some tests and take a closer look at this from our end for you.
I've located your account and can see that an appointment has been arranged for an engineer to come and take a closer look, we'd love to hear how that goes and we'll be here should you need any assistance with your services moving forward.