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Garythesluf
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Message 1 of 8
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My 11 day wait for repair.

You ask if I have a lifeline?

 

We have a landline . She was taken to hospital today. 

I just want to know if we will get our phone working.. Our doctor cant telephone in so she has been moved .

garyth george

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jb66
Alessandro Volta
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Message 2 of 8
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Re: My 11 day wait for repair.

Forgive me if Im missing something, but couldn't you have given the doctor your mobile number to use instead?
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Garythesluf
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Message 3 of 8
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Re: My 11 day wait for repair.

yes, I have a mobile but have to dash out. Rosemary is deaf and can not use a mobile.
You are forgiven!
The wait is still unacceptable.
She was taken to A & E Southmead Bristol today,
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jb66
Alessandro Volta
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Message 4 of 8
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Re: My 11 day wait for repair.

I'm so sorry to hear that, I hope you get things sorted out ASAP
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Garythesluf
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Message 5 of 8
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Re: My 11 day wait for repair.

So do I jb.
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Forum Team
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Message 6 of 8
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Re: My 11 day wait for repair.

Hi Garythesluf,

 

I am very sorry to hear that Rosemary has been taken in to hospital.

 

I've escalated this over to the area field manager to see if there is anything that they can do to bring this forward for you.

 

I'll post here with an update ASAP.

 

Speak soon,

 

Nat_J


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Forum Team
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Re: My 11 day wait for repair.

Hi again Garythesluf,

 

I've heard back from the team and they've advised that a manager will get on the case with this tomorrow and make arrangements to contact you.

 

I've sent you a private message to confirm the best number to reach you on.

 

Speak soon,

 

Nat_J


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Re: My 11 day wait for repair.

Hi Garythesluf,

 

The team have advised me that they're able to bring the appointment forward for you.

 

I've sent you another private message to confirm the date/time for this.

 

Speak soon,

 

Nat_J


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