Menu
Reply
  • 9
  • 0
  • 2
denimknight
Tuning in
10,087 Views
Message 1 of 5
Flag for a moderator

Moving house - costs

Hi all,

I'm in the final stages of buying a new house and I popped onto the VM website to see how I go about getting my services moved from my current address to what will hopefully be my new address and also to find out how much time they'll need.

From looking here: http://store.virginmedia.com/special-offers/Movers.html

There seems to be conflicting information.  Under step 1 "I've got questions" it says:

"Is moving my Virgin Media services difficult?

Nope! We’ll transfer your email address, billing and other details over to your new account and send out one of our technicians to install your services free of charge."

And I thought, great that's one less expense I need to worry about.  But down at the bottom of the page it says that installation charges apply starting at £49:95

So my question is... Which is it?  Is it free of charge or is there a fee?

We've currently got 2 Tivo boxes, 100Mbps broadband and TV (not sure which TV package we've got) and unlimited plus phone.

Hope someone can help.

Thanks

Alex 

Tags (2)

Helpful Answers
  • 17.44K
  • 1.61K
  • 3K
Superuser
Superuser
20,143 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Moving house - costs

There is a admin fee of £20 for Moving home, but no installation fee

This is in section 4 'I've got questions' bit of the Moving home page you linked to:

How much does it cost to move my services?

There’s no installation charge for moving your services (it’s normally £49.95). But we do charge £20 to cover our administration costs.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos

All Replies
  • 17.44K
  • 1.61K
  • 3K
Superuser
Superuser
20,144 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Moving house - costs

There is a admin fee of £20 for Moving home, but no installation fee

This is in section 4 'I've got questions' bit of the Moving home page you linked to:

How much does it cost to move my services?

There’s no installation charge for moving your services (it’s normally £49.95). But we do charge £20 to cover our administration costs.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
  • 9
  • 0
  • 2
denimknight
Tuning in
10,063 Views
Message 3 of 5
Flag for a moderator

Re: Moving house - costs

That makes sense.  Thanks for explaining Smiley Happy

Cheers
Alex

0 Kudos
  • 1
  • 0
  • 0
Em_ziie
Joining in
8,517 Views
Message 4 of 5
Flag for a moderator

Re: Moving house - costs

I have been with virgin for 2 and half years I moved house over a year ago 30th October 2014 and was charged £87.26 for installation fee and admin charges I would like to know why I was charged so much money ? And if I can be refunded please
Tags (1)
0 Kudos
  • 20.93K
  • 768
  • 1.56K
Forum Team
Forum Team
8,248 Views
Message 5 of 5
Flag for a moderator

Re: Moving house - costs

Hi Em_ziie, 

 

Thanks for your post and welcome to the forums. It's great to have a new face in the crowd. 

 

Depending on the deal you took when you signed up at the new property depends on whether there was an offer for free install etc. 

 

It's unlikely you will get any refund as the costs would have been mentioned upfront and it would have been your decision to go ahead with those costs. 

 

I wish I had better news for you. 

 

If you need anything else then please let me know Smiley Happy 

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos