Moved home and broadband and tv fitted on time as requested. However no phone engineer stated not his problem but probably no free line at local exchange. Was never informed of this and no contact since, cannot call them as no phone!
What the engineer means most likely is there is no capacity at the street cabinet you are connected too. As capacity on most of VM's inherited networks cannot be expanded without considerable expence, the only option in most cases is to wait in the "queue" until another customer on your cabinet leaves VM.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
I'm sorry for the problems you're experiencing with your home phone installation, it's certainly not the service we want for you.
I've been able to locate your account and can see that the phone line hasn't got an estimated installation date, I've called around and the engineers are planning some work to be carried out on 9th September and we'll be able to arrange for the line to be installed after that.
I've also noted the account and I'll be checking back in after that work has been carried out, we'll get this up and running as soon as possible!
Sorry again for the continued inconvenience, we'll talk soon
Thanks for the response, I can confirm that you won't be charged for your phone line until is has been fully activated from our end. The state of the line in your account is still in Pending Install so the billing section hasn't kicked in