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rebe_evans
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Line installed, phone number not connected. Need number. Help??

Hello,

Need to get a new service number. When Virgin Media package was installed, phone line was also put in. I asked for my old BT number to be transferred. Didn't get any line when plugged into new connection, so left it on the BT line (yes, silly, but as a complete beginner I understood I was getting service, didn't care who from). Of course, BT still charging line rental so we've cancelled the number now. When emailed about getting a new service number with Virgin, told to call. One date with automated service later, booked an appointment with technician. 

Is a technician going to be able to issue me a telephone number? If not, how do I talk to a human being who can?

Thanks, Rebecca.

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Re: Line installed, phone number not connected. Need number. Help??

Thanks for your query Rebecca,

 

Sorry to hear about all the bother experienced.

 

I've sent you a private message so that we can chat some more about this.

 

Hope to hear back from you soon,

 

Nat_J

 

 


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rebe_evans
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Re: Line installed, phone number not connected. Need number. Help??

Thanks for helping me over pm, Nat. I waited for the technician and he reconnected something for me.

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Re: Line installed, phone number not connected. Need number. Help??

Hey reve_evans

 

Excellent news, I hope this means that your line is working as it should at the moment? Man Happy

 

We'll be here if that's not the case or you need any assistance with your services moving forward.

 

Take care

Craig


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