Menu
Reply
  • 1
  • 0
  • 0
Trackieann
Joining in
102 Views
Message 1 of 2
Flag for a moderator

Line in Use error

Since I had Virgin installed in July my home phone has had an intermittent problem. Someone rings the house and if I miss it and it goes to voicemail I then cannot ring out on my phone for HOURS and sometime even days. It just beeps and tells me 'line in use'. People are also unable to ring in. It's a huge frustration because I have no mobile signal in my house so lots of the time I have no communication with the outside world. Not ideal if I need to make or take a business call. 

I have no idea how to clear my line or why this happens - any advice?

0 Kudos
Reply
  • 5.14K
  • 184
  • 316
Forum Team
Forum Team
84 Views
Message 2 of 2
Flag for a moderator

Re: Line in Use error

Hello Trackieann,

 

Welcome to the community and I'm sorry to learn about the problems you're experiencing with your landline.

 

I have tested your line and I'm not finding any faults so before I can look into arranging a technician I just need to check whether you have tried a different handset in the Virgin Media socket to rule out any equipment fault?

 

Looking forward to hearing from you.

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply