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pgilhooly
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Line cord error

Hi

I have a Bt 6510 single cordless phone via a virgin media package. I have run an online test which states everything is fine, however, I keep getting a line code error message on the handset and can neither make or receive calls. When trying to answer the line keeps ringing. Any advice/solution would be great.

 

 

 

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Re: Line cord error

Thanks for letting us know about this pgilhooly and apologies for the fault experienced. Smiley Sad

 

I've had a look into this for you and the line state is also coming back as active with me at present.

 

Have you tried disconnecting/reconnecting the handset or replacing the equipment?

 

Speak soon,

 

Nat_J

 

 


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pgilhooly
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Re: Line cord error

Thanks for that Nat_J. I have tried a corded phone that has previously worked, but got no dialling tone or anything. I then replugged in the BT handset and called it from the mobile, it rang but when I lifted the handset it just kept on ringing and hen the line cord error message came up again. Any further ideas?

Thanks

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Re: Line cord error

No problem pgilhooly,

 

Thanks for completing these checks for me.

 

I think the best way for us to proceed would be to arrange an engineer visit.

 

I've sent you a private message so that we can get this sorted for you. Smiley Happy

 

Speak soon,

 

Nat_J

 

 


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pgilhooly
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Re: Line cord error

How do I access a private message?
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Re: Line cord error

Hi there pgilhooly,

 

 

I can see that you've already responded to my message, but just to ensure other members of the Community are aware, private messages can be located by clicking on the envelope icon near the top right corner of the Community page.

 

Speak soon,

 

Nat_J

 

 


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