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YanKRONOS
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Message 1 of 6
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Line Rental Saver price

Virgin website is showing incorrect price for Line Rental Saver in Upgrades and Offers page...

https://store.virginmedia.com/existing-customer/my-offers/offers

But I don't imagine it's the first time they've posted incorrect information!

AND, I just found out today that you cannot contact Customer Services by e-mail. I was encouraged in their annoying little "webchat" service to write Virgin a LETTER. Seriously?!

 

 

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jamesofmerton
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Message 2 of 6
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Re: Line Rental Saver price

there is no 'official' email address. as i have said elsewhere on here a friend is in discussion with her mp to get all companies to have a working email address available for all. it's not currently against the law not to have one but hopefully it may get changed. she isn't the type to give up.
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Forum Team
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Message 3 of 6
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Re: Line Rental Saver price

Hey YanKRONOS

 

Thanks for bringing this to our attention, our teams keep a close eye on this community and so I'm confident the message has been receivedMan Happy

 

We'll be here if there's anything we're able to assist with moving forward.

Craig


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YanKRONOS
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Message 4 of 6
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Re: Line Rental Saver price

Thanks Craig

Message received but nothing done about it. It would only take a few seconds to change the price quoted.

But I can see this has happened before...

http://community.virginmedia.com/t5/Virgin-Phone/Line-Rental-Saver-renewal-for-existing-customers/td...

Sincerely.

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Message 5 of 6
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Re: Line Rental Saver price

Hi YanKRONOS

 

I've had word from our team that this has been resolvedMan Happy

 

Thanks again for taking the time to let us know

Craig


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YanKRONOS
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Message 6 of 6
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Re: Line Rental Saver price

Thanks Craig

Site is now showing the correct price.

This could have been resolved by me e-mailing my query to some kind of Customer Support e-mail address,

But that would just be madness, wouldn't it?!

Cheers!

 

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