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Line Cord Error, Please cleck


My BT8500 phone has suddenly stopped working and is saying there is a Line Cord Error, Please Check.  I cannot ring out on it and people ringing in just hear it ringing.  I have plugged it in at my next door neighbour's and it works fine so there must be a problem with the line.

Do you have any advise?


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Re: Line Cord Error, Please cleck

Hi Sally-w,

A warm welcome to our community Smiley Happy

I'm sorry to hear your Landline isn't working right now, I'd like to help check this out for you.

It's also great to see you've already ruled out your handset so I will be happy to have a look at your line for you.

Currently I haven't been able to locate your account, I will send you a private message to request further details.

Look for the   icon above.

Alternatively you can do an online status check via our Service Status Page, just enter your Landline number > Select 'Continue' > Next to the phone service click on 'Sign in and test your service' > Log in using your details > Click on 'Run Test'. 

If the test picks up a fault then it will take you through arranging for an engineer with you. 

Please do let me know how you get on. 

Collette Smiley Happy

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