If phone is broken after lightening strike, do Virgin replace it?
Thats something your house insurance would cover, but I doubt its worth claiming
Welcome to the Community, sorry to hear about the inconvenience you've experienced recently.
If your phone line is faulty, then we'll look to resolve that for you. Although if your handset is what's at fault, then we don't supply those.
If you're not sure, try more than one handset and if it's not working with either, there could be an issue with your line.
We'd love to hear from you
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