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Mandy-D
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Landline still out of order

Hi - an engineer came out this pm to fix a landline, went away saying all fixed, but when tried, the line beeps and goes dead.  Please can this be sorted as soon as possible as it's a friends 86 yr old mum who has dementia.  Please check my previous emails for details.

 

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Message 2 of 17
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Re: Landline still out of order

Hi Mandy-D,

 

Really sorry to hear this.

 

I've checked the line state and this is still showing as non contactable.

 

I've sent an email over to the area field manager for further investigation.

 

Speak to you soon with an update,

 

Nat_J


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Mandy-D
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Message 3 of 17
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Re: Landline still out of order

Thanks Nat J - look forward to an update soon.

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Message 4 of 17
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Re: Landline still out of order

No problem,

 

Catch you in a bit.

 

Nat_J


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Message 5 of 17
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Re: Landline still out of order

Hi again Mandy-D,

 

I've heard back from the team and they advised that they will investigate this first thing in the morning.

 

I'll let you know if I hear anything more in the meantime.

 

Nat_J


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Message 6 of 17
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Re: Landline still out of order

Hi - my friend does not live at the property, will she need to be there or will it be investigated externally?  I will need to let her know. Thanks.

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Message 7 of 17
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Re: Landline still out of order

Hi Mandy-D,

 

I would recommend that someone of the age of 18+ is present for this, just in case the engineer requires access to the property.

 

Your friend should receive a call (if an alternative number is listed on the account) from the team in advance regarding this also.

 

Nat_J


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Mandy-D
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Message 8 of 17
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Re: Landline still out of order

The alternative mobile no for my friend is listed in my previous emails. I am not sure if this message is private so do not want to give details here.

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Message 9 of 17
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Re: Landline still out of order

I can appreciate this Mandy-D,

 

I've sent you a private message so that we can confirm this.

 

Speak soon,

 

Nat_J


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Message 10 of 17
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Re: Landline still out of order

Thanks for confirming this information Mandy-D,

 

I've provided the team with this to contact the customer.

 

Nat_J


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