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Registered: ‎20-03-2017
Message 1 of 6 (340 Views)

Landline rings but it's my phone ringing out

My landline rings, but when I answer, it's as if I'm ringing out.  It's always NHS111.  It happens all times of day and night.  If I call 1471, it's always the last genuine call that is registered.  It's as if my phone is calling out on its own

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Message 4 of 6 (647 Views)
Helpful Answer
confirmed by JannyFanJan
‎20-03-2017 15:38

Re: Landline rings but it's my phone ringing out


JannyFanJan wrote:
I just dialled 174 and my landline rang when I hung up, is that what's supposed to happen?

No. You should get an immediate automated voice telling you what line number your service is using.

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron

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Message 2 of 6 (335 Views)

Re: Landline rings but it's my phone ringing out

Just out of interest, dial 174 and see if the automated voice reports your own number correctly ... if not there could be a wiring mixup at the street cabinet.

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Message 3 of 6 (329 Views)

Re: Landline rings but it's my phone ringing out

I just dialled 174 and my landline rang when I hung up, is that what's supposed to happen?
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Message 4 of 6 (648 Views)
Helpful Answer
confirmed by JannyFanJan
‎20-03-2017 15:38

Re: Landline rings but it's my phone ringing out


JannyFanJan wrote:
I just dialled 174 and my landline rang when I hung up, is that what's supposed to happen?

No. You should get an immediate automated voice telling you what line number your service is using.

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Message 5 of 6 (319 Views)

Re: Landline rings but it's my phone ringing out

Any suggestions as what to do?
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Message 6 of 6 (292 Views)

Re: Landline rings but it's my phone ringing out

Hi JannyFanJan

 

Welcome to the Community, I'm very sorry to learn about the problems you've been experiencing with your telephone service recently. 

 

I have located your account to take a closer look and I can see that an appointment has been arranged for later this week, which is good news.

 

We'd love to hear how it goes and we'll be here should you need any assistance moving forward.

 

Take care

Craig


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